Svar Trifit Wellness Private Limited
This Privacy Policy (“Policy”) explains how Svar Trifit Wellness Private Limited
(hereinafter to be referred to as “Trifit”), and the Collaborators (identified in the Terms of
Use) collect, store, use, transfer and otherwise process your data (save and except
non-personal data / information), for providing you the Platform and/or the Services (defined
in the Terms of Use, available on the Platform) through the Platform, and shall be read with
“Trifit User Terms and Conditions” available on Trifit website.
IN ORDER TO FACILITATE AND PROVIDE YOU (AND CO-APPLICANTS,
MEMBERS, NOMINEES, APPOINTEES, IF ANY) WITH THE SERVICES
THROUGH THE PLATFORM, THE COMPANY, SVAR TRIFIT WELLNESS
PRIVATE LIMITED NEED TO COLLECT VARIOUS DATA AND INFORMATION,
BOTH PERSONAL AND SENSITIVE, FROM YOU WITH YOUR PRIOR AND
EXPLICIT CONSENT.
- ACCEPTANCE OF THE PRIVACY POLICY:
Consent:
By using this platform or its services/products, you are agreeing to our policy. This means
you allow us and our partners to collect, keep, share, process, and store your personal and
sensitive information as described in the policy. If you disagree with this policy, please do not
proceed to use/access this platform or avail any services/products of the Trifit.
When you create a Trifit account or give us access to your personal information, you are
agreeing to let us collect, process, store, use, and share your information according to this
policy.
If you don’t provide your personal information or decide to withdraw your consent for us to
use it, we or our partners may choose not to give you the benefits you were expecting. This
could mean not allowing you to use our platform or service.
If you withdraw your consent or delete your Trifit account, it will not change our or our
collaborator’s rights and obligations under the law. You understand and agree that we and our
collaborators will keep collecting, using, processing, and storing your personal data as the
law requires.
This policy applies only to your personal and sensitive personal data. Any non-personal
information you provide to us, our collaborators, or our service providers, or that is collected
by us, our collaborators, or our service providers, is not covered by this policy. Non-personal
information will be used, shared, stored, and/or processed by us and/or our collaborators at
our discretion, always subject to applicable laws. Non-personal data refers to information that
does not directly identify you, is aggregated or de-personalized, and cannot establish an
individual’s specific identity.
The definitions in the “Trifit User Terms and Conditions” document will have the same
meaning in this Privacy Policy whenever applicable.
“Sensitive information” is defined as the following:
● Financial Information.
● Protected health information (PHI).
● Credential data.
● Customer information.
● Trade, proprietary information.
- PERSONAL INFORMATION PROVIDED BY YOU AND/OR COLLECTED BY US
AND/OR OUR COLLABORATORS:
We and the Collaborators will use the personal information including any sensitive personal
data / information provided by You only in accordance with the purposes in this Policy or as
per the requirements of the applicable laws.
Except as provided herein or as clearly disclosed to You at the time of seeking or collection
of sensitive personal data, we do not solicit any sensitive personal information about you.
However, if you share such sensitive or personal information with us or the Collaborators
voluntarily, we will not be liable for any actions, claims, costs, expenses or other liabilities
that may arise because of any unauthorized use or misuse of such sensitive personal
information. Any personal information including your sensitive personal information
provided by you on the Platform or to us or to the Collaborators, will be deemed as an
authorization given by you to us and the Collaborators to use, store, process, and share such
personal information for the purpose as stated out on the Platform, the applicable laws.
During your use of Platform, you may provide and/or we may collect and process such
personal information from you, including but not limited to the below:
i. Personal Information provided by You:
You may provide the personal information to us or our collaborators:
a) by filling in application forms or signing up for an account on the Platform at the time
of the onboarding process or for availing any service on the Platform or any product
thereto. This may include contact information such as name, email address, mailing
address, phone number, KYC documents like Voter ID, PAN, Aadhaar card, Driving
License, etc.
b) voluntarily, when you call or write directly to us or to our collaborators (including by
e-mail, feedback and/or surveys).
c) You may be required to provide further information to us or the collaborators for the
purposes of availing our services. Such additional information may include (without
limitation) your health and lifestyle-related data as prompted on the relevant page.
You may also be required to provide this information to us or the collaborators via
physical documents, e-mail, or other digital and offline methods.
d) You agree to provide current, true, latest and correct information and documents at
any and all times, including for KYC or other purposes. The said KYC details and
other documents may be used by Us or the collaborators or our affiliates to perform
KYC, health or other checks and extend the services to you. In the event of any
changes to any personal information or KYC documents or health/lifestyle
information in the KYC or other documents (as the case may be), you will promptly
notify us via email and/or update the details under Your Account section immediately.
e) You also consent to the use, disclosure, and sharing of personal information about
You, including but not limited to information about your health, physical attributes,
medical history, and lifestyle, etc. by Trifit Tech, the collaborators, Our affiliates
and/or Our group companies. This will help You avoid repeat queries/tests, and also
help You avail the additional products, services or other new offerings by Trifit Tech
or collaborators , Our affiliates and/or Our group companies as per the terms of this
Privacy Policy.
f) In the event of any changes to any personal information or KYC documents or
health/lifestyle information in the KYC or other documents (as the case may be), You
will promptly notify us via email and/or update the details under “Your Account”
section immediately.
ii. Personal Information Collected from Third Parties:
a) We and/or collaborators may also be working closely with third parties (including, for
example, business partners, financial institutions, technical sub-contractors, analytics
providers, etc.) and may lawfully receive information about you from such sources.
Such personal data may be shared internally and combined with data collected on the
Platform.
b) We and /or collaborators may also use the content you have shared publicly, including
on third party platforms or applications including any social media channel, to
promote our Services and/or Our Platform and/or collaborators, or their
services/platform (including by quoting your content, reviews and/ or
recommendations, or displaying screenshots of your content, reviews and/ or
recommendations).iii. Personal Information Collected by Us and/or the Collaborators:
a) We and the collaborators collect user account data which includes both personal and
non-personal data, including but not limited to the email address, IP address, and
name to log in to the Platform. This information is required as part of the registration
and on-boarding process to (i) create Your Trifit Account; (ii) provide our Service and
Platform; (iii) enable the collaborators to provide you with products and/or services;
(iv) perform verification and KYC checks on you; (and it is also used to auto-populate
relevant fields when you apply for any product or service.
b) We and the collaborators may also collect mobile numbers for verification to check
the active SIM status on your device, uniquely identify you and prevent fraud and unauthorized access. When you grant us access to the address book on your mobile
device, then we and the collaborators access the names and contact information from
your address book to facilitate invitations and to assess your phone usage and habits.
c) As part of your journey on the Platform, we access your phonebook contacts which
includes their contact names, phone numbers, account types, favorites (starred) and
contact labels to enrich your profile.
d) We and the collaborators shall collect transaction information related to the use of our
Services, the Platform and/or the products and services, including the type of Services
requested, the date and time the Service was provided, and payment method.
e) Additionally, if someone uses your promotion code, we or the collaborators may
associate your name with that person and their usage of the Platform/ Services.
f) If you call our call centers, we or the collaborators may record information provided
by you to service you as per the Terms of Use and this Policy, including for quality
and training purposes.
g) When you grant us access to the SMSs on your mobile device, then we and our
collaborators collect financial SMS data stored on your mobile or other device. We
and the collaborators use this data to analyze your financial profile and enable the
provisioning of the best offers by us and/or collaborators with respect to the Platform,
Services and/or products offered by us.
h) We may collect non-personal data as specified in the section below. - NON- PERSONAL INFORMATION / DATA
i. “Non-Personal Information” means and includes any information that does not reveal
Your specific identity, such as, browser information, information collected through
Cookies (as defined below), pixel tags and other technologies, demographic
information etc. Our Platform gathers some information automatically when You visit
the Platform or avail any Service and stores it in your log files.
ii. We and the collaborators may collect certain non-personal information about Your
computer or other electronic device through which you have accessed Platform or our
Services or the products / services of collaborators to facilitate, evaluate, and verify
your use of Platform or Your Trifit Account or your interactions/communications with
the collaborators.
iii. We and the collaborators collect non-personal data about the devices used to access
our / their Services, including the hardware models, device IP address, operating
systems and versions, software, preferred languages, unique device identifiers,
advertising identifiers, serial numbers, device motion data, and mobile network data.iv. We collect non-personal data about how you interact with our Services, Platform
and/or with the collaborators. This includes data such as access dates and times,
features or pages viewed, Platform crashes and other system activity, type of browser,
and third-party sites or services used before or in the course of interacting with our
Services and/or the services/products.
v. “Cookies” are small files that reside on Your computer’s/ electronic device hard drive
and generally contain an anonymous unique identifier and are accessible only by
Platform that placed them there and not any other sites. You may refuse to accept
Cookies by activating the setting on Your browser which allows You to refuse the
setting of Cookies. However, if You do not provide such information, you may be
unable to access certain parts of the Platform. Unless You have adjusted Your browser
setting so that it will refuse cookies, our system may issue Cookies when You log on
to Platform. The use of Cookies by Our partners, advertisers or service providers is
not covered by this Policy.
vi. We collect the location data from you in two ways: (a) when you add the pin code as
part of your account creation process; and (b) from your mobile device when enabled
by you to do so.
vii. We collect the data about your installed applications, including the applications that
you have installed on and from the date you create your account on the Platform and
the manner in which you use them.
viii. IT IS REITERATED THAT THIS POLICY DOES NOT APPLY TO
NON-PERSONAL DATA / INFORMATION INCLUDING PROCESSING OF ANY
DATA IN ANONYMISED, AGGREGATED OR DE-IDENTIFIED FORM
AVAILABLE WITH US OR COLLECTED BY US OR PROVIDED TO US / THE
COLLABORATORS. THE USE OF SUCH NON-PERSONAL DATA /
INFORMATION (INCLUDING RETENTION, SHARING, AND PROTECTION)
SHALL BE AT OUR / THE COLLABORATORS SOLE DISCRETION AND
REQUIREMENTS. - How We / Our Collaborators Use Your Personal Information
We and/or the collaborators may use, process, and share your personal information including
any sensitive personal information/data for:
i. Enabling the Platform and the Services offered by us and/or the collaborators,
including:
a) provide and improve the Platform and/or the Services.
b) to enable the provisioning of products/services by the collaborators including but not
limited to personalizing user experience and sending you information and updates
about new products, your membership, your plan expiry dates, etc. This could include
displaying appropriate content based on our / collaborators’ judgment and discretion.
c) perform internal operations necessary to provide our Services or the Platform
including enabling us to provide you with all the relevant details with respect to plans
in an easy viewing format on Your Trifit Account, or to enable the collaborators to
provide the products and/or services to you including updates on your plan through
Your Trifit Account or otherwise, including to troubleshoot software bugs, operational
problems or to conduct testing.
d) providing details with respect to your plans on Your Trifit Account.
e) the collaborators shall share your plan-related data with collaborators Tech to enable
You to view and access the details with respect to your plans through Your Trifit
Account, and you hereby provide your explicit consent for the same.
f) to help avoid repeat tests or checks or questions to and by You, and to allow You to
avail the additional products, services, or other new offerings by Us, the collaborators,
our affiliates and/or our group companies.
ii. to enable Us, Our affiliates and group companies to contact You or otherwise
communicate with You to offer new products, services, facilities, features, and/or
discounts as the case may be.
iii. Enabling customer support including to help us / collaborators respond to your
pre-sale and post-sale requests and support needs, efficiently and without delay,
including through Your Trifit Account or otherwise.
iv. Research, development, improvements and innovation including:
a) to conduct research and analysis to develop new products/services, improve our /
collaborators services, or to develop features and functionality to detect, prevent,
mitigate, and investigate fraudulent or illegal activities.
b) analyze how the Platform and/or the Services are used, diagnose service or technical
problems, and maintain security for us and the collaborators.
c) help you efficiently use and access the Platform or the Services or any part thereof; or
any products/services offered by the collaborators through Your Trifit Account.
d) to assess the serviceability of services, products, or features offered by us or the
collaborators or any other affiliate/group company of Trifit Tech, and to send you
communications with respect to the same.
e) to contact you for refund or cancellation or confirmation of a purchase or failed
transaction on the Platform or with the collaborators including to display the status of
your payments, applications, inquiries and/or plans on Your Trifit Account.
f) to look at trends and customer interests with respect to our Services, and/or the
products/services of the collaborators, whether offered now or in the future. We
and/or the collaborators may combine the information we / collaborators receives
from you, with the information we / collaborators gets from other third parties
including any of the service providers.
g) Enabling communications through Your Trifit Account or otherwise, including for
enabling marketing and outreach activities including promotion of new products,
services, and/or platforms offered by us or the collaborators or our group companies /
other affiliates, and for automated/automating decisions. We and the collaborators will
use and share your personal information to send you transactional communications.
We or the collaborators may send you emails or SMS/es or other push notifications
about Your Trifit Account or your expression of interest or purchases.
h) Marketing and outreach including informing you about the new products offered by
us, the plans or any other group company. You may have an interest or intention of
availing services or a general query with respect to the services available on Platform
and/or through Platform and/or by the collaborators. Accordingly, you may contact
us; or we or the collaborators may contact you. By contacting us / the collaborators in
anyway and/or by providing us / the collaborators your phone number and/or contact
details and/or other details or by showing interest in any product/service of the
Company or the collaborators or any other affiliate/group company, you thereby give
us, the collaborators and/or other affiliates the unequivocal right and consent to use
the said personal data as per this Policy.
v. Ensure compliance under applicable laws including:
a) to enable us or the collaborators to comply with any legal and regulatory obligations
or requisition requests by any authority under the applicable laws including to enable
us or the collaborators to proactively communicate with the authorities, or law
enforcement agencies or any other government or judicial body in connection with
any suspicious, illegal, fraudulent or unlawful activities.
b) to enforce our / the collaborators legal or other rights against you including to comply
with our / collaborators obligations to you. - Sharing of Your Personal Information
i. With Our other affiliates and/or our group companies: We may also share the personal
information or details provided by you or collected by us with our other affiliates or
members of our group companies for the purposes specified under Point 4 (How We
Use Your Personal Data) of this Policy. We reserve the right to exchange, share or
provide the personal information relating to your personal, financial details and other
sensitive information with our affiliates and other group companies as required, and
you will not hold us/our affiliates and/or our any other group companies and their
agents liable for use, processing, retention or sharing of the personal information for
use as per Point 4 (How We Use Your Personal Data) of this Policy. This right is in
addition to the rights of the Trifit/ Collaborator to access, use, store, and share your
personal data as per Point 4 (How We Use Your Personal Data).
YOU UNDERSTAND AND AGREE THAT WE AND THE COLLABORATORS
MAY DISCLOSE YOUR PERSONAL INFORMATION, TO ANY MEMBER OF
OUR GROUP OR OUR AFFILIATES OR A RELATED PARTY, FOR THE
PURPOSES SPECIFIED UNDER SECTION 4 (HOW WE USE YOUR PERSONAL
DATA) TO THIS POLICY, AND YOU PROVIDE YOUR EXPRESS AND
UNCONDITIONAL CONSENT FOR THE SAME.
ii. With Third Party Service Provider/s: We or the collaborators or our other affiliates
may use third-party service providers to help us operate our business, perform KYC
checks, manage the Platform, provide the Services or administer activities on our,
collaborators / our other affiliates’ behalf, such as sending out newsletters, surveys or
questionnaires or other marketing activities with respect to us, the collaborators or our
other affiliates’ products / services, including any new offerings. We may disclose
your personal information to third parties (including any foreign third parties to the
extent permitted by the applicable laws) for the purposes mentioned under Section 4
(How We Use Your Personal Data) to this Policy, inter alia, in order to perform KYC
checks, provide You with customer support facilities, to comply with our /
collaborators legal obligations including prevention of money laundering or otherwise
as prescribed by the relevant authorities or under any applicable laws, to enforce the
Terms of Use, to facilitate marketing and advertising activities for us, collaborators
and/or our other affiliates, to conduct analysis, to provide You services, to facilitate
services for You, to send notifications, reminders or to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to Platform or the products/services
of the collaborators and to avail services from third parties for data analysis and
market research. Some of these functionalities may include Analysing customer
behavior, conducting research into customer behavior and contacting the customers
for the said purpose, and to automate our marketing and outreach efforts, Detection
and flagging of fraud, Cloud services, Validating and authenticating your employment
status, employment information and employment duration.
iii. With Authorities or the Government: We may disclose or share your personal
information if we are under a duty to comply with any legal obligation or an order
from the government and/or a statutory authority, or in order to enforce or apply the
Terms of Use or assign such personal information during corporate divestitures,
mergers, or to protect the rights, property, or safety of the Company, the Users, or
others. This includes exchanging personal information with other companies and
organizations for the purposes of fraud protection and credit risk reduction.
iv. For Business Requirements: In the event the Company is merged with or acquired by
another company or in case of re-organization or re-structuring of business, we, the
collaborators or our other affiliates may share your personal information, wholly or in
part, with another business entity/ies. - Retention Policy
We and the collaborators collect, use, share and retain your personal information only for the
purpose specified in the preceding sections above, including ensuring compliance with
applicable laws. Subject to regulatory or law enforcement requirements or other obligations
under applicable laws which may prescribe longer periods, we will retain your personal
information in identifiable form until you withdraw your consent. To withdraw your consent,
you may write to the grievance officer as per the details mentioned in the “Contact Us”
section. - How Trifit Protects Your Information
We, at Trifit, have appropriate data collection, storage, and processing practices. Our and the
collaborators’ security measures protect against unauthorized access, alteration, disclosure or
destruction of your personal information. All kinds of private information exchange and
transactions on the Platform happen through secured communication channels and are
encrypted.
We or the collaborators assume no liability for any disclosure of personal information due to
errors in transmission, unauthorized third-party access, or other acts of third parties, or acts or
omissions beyond our / collaborators’ reasonable control and you agree that you will not hold
us / collaborators responsible for any breach of security or unauthorized disclosure. In using
the Platform and/or availing the services or products of the collaborators, you accept the
inherent security implications of data transmission over the internet, and the World Wide Web
cannot always be guaranteed as completely secure. Therefore, your use of the Platform
including availing any products/services offered by us/ the collaborators will be at your own
risk. - Third Party Websites
While using the Platform, you may find content that contains links to other websites or
portals on the internet. These sites and services may have their own privacy policies.
Browsing on and interacting with any other website, including the websites which contain a
link to our website, is subject to that website’s own terms and conditions. - Changes in this Privacy Policy and Other Terms
We and the collaborators have taken every effort to ensure that this Policy adheres to the
applicable laws. The invalidity or unenforceability of any part of this Policy shall not
prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy
does not apply to any information other than the personal including sensitive information and
does not extend to any non-personal data provided by you or collected by us / our
collaborators / other affiliates / by our service providers.
This Policy shall be inapplicable to any unsolicited information you provide us through
Platform or otherwise. This includes but is not limited to, information posted in any public
areas of the Platform. All unsolicited information shall be deemed to be non-confidential, and
the Company shall be free to use and/ or disclose such unsolicited information without any
limitations. We and the collaborators reserve the right to update this Policy at any time, so
you are advised to review this Policy statement frequently. Your access to or continued use of
the Platform after the changes have been posted on this page shall confirm your equivocal
acceptance of the revised privacy policy. - Contact Us
If you have any questions, comments, or grievances in relation to our privacy policy as
outlined above, you may write to us at:
Svar Trifit Wellness Private Limited,
Email ID : nigel@trifitindia.com
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